Updates

International ID for Author Rights and protection Intellectual Property

Updates

Why Publish Your Article in IJSURP

36572
Manuscript
submission

9855
Public Research
Papers

26.94
Acceptance
Ratio

100
Articles from over
100 Countries

The Value of User Participation in E-Commerce Systems Development

Authore(s) : Julian Terry and Craig Standing || Edith Cowan UniversityPerthAustralia.

Volume : (13), Issue : 205, January - 2019

Abstract : Many researchers and practitioners consider user participation in the development of an informa- tion system is essential to the success of the system. System designers have promoted develop- ment techniques that demand user participation, such as prototyping, rapid application develop- ment and joint application design. Interestingly, the research literature on the topic has not been conclusive about the value of user participation, although the perception of value has still existed. The importance of user participation in information systems could be seen as a myth. The time pressure to develop Web based e-commerce systems and the propagation of the view that e-commerce is different and subject to different rules has led developers to question the value of customer participation in the development process. Indeed, the notion of the "user" has become confused. No longer is a user necessarily found in-house, but may be a geographically remote customer unknown to an organization. This paper proposes and validates a model that examines the role of key users and stakeholders in e-commerce applications development. Despite the business need for remote, untrained users to quickly feel comfortable and satisfied in an e-commerce site encounter, it appears that many organisations are making little effort to engage users in e-commerce site developmental activities.  

Keywords :Electronic commerce, systems development, user participation.

Article: Download PDF Journal DOI : 301/704

Cite This Article:

User Participation in E-Commerce Systems

Vol.I (13), Issue.I 205


Article No : 10041


Number of Downloads : 101


References :
Barki, H. & Hartwick, J. (1994). Rethinking the concept of user involvement, and user attitude. MIS Quar- terly, 18 (1), 59-79. Barnes, S.J. & Vigden, R.T. (n.d.). An integrative approach to the assessment of e-commerce. Unpublished manuscript. Baroudi, J.J., Olson, M.H., & Ives B. (1986). An empirical study of the impact of user involvement on sys- tem usage and information satisfaction. Communications of the ACM, 29 (3),... More
  1. Barki, H. & Hartwick, J. (1994). Rethinking the concept of user involvement, and user attitude. MIS Quar- terly, 18 (1), 59-79.
  2. Barnes, S.J. & Vigden, R.T. (n.d.). An integrative approach to the assessment of e-commerce. Unpublished manuscript.
  3. Baroudi, J.J., Olson, M.H., & Ives B. (1986). An empirical study of the impact of user involvement on sys- tem usage and information satisfaction. Communications of the ACM, 29 (3), 232-238.
  4. Baroudi, J.J. & Orlikowski, W.J. (1988). A short-form measure of user satisfaction: A psychometric evaluation and notes on use. Journal of MIS, 4 (4), 44-59.
  5. Bussen, W.S. & Myers M.D. (1997). Executive information systems failure: A New Zealand case study.
  6. PACIS ’97, Brisbane, Information systems Management Research Concentration, QUT, Australia.
  7. Cote, J.A., & Buckley, M.R. (1987, August). Estimating trait, method, and error variance: Generalizing across 70 construct validation studies. Journal of Marketing Research, 24.
  8. DeLone, W.H. & McLean, E.R. (1992). Information systems success: The quest for the dependent variable.Information Systems Research, 3 (1), 60-95.
  9. Doll, W.J. (1987). Encouraging user management participation in systems design. Information and Man- agement, 13 (1), 25-32.
  10. Doll, W.J. & Torkzadeh, G. (1989). A discrepancy model of end-user computing involvement. Manage- ment Science, 35 (10), 1151-1171.
  11. Doll, W.J. & Torkzedah, G. (1990). The measurement of end-user software involvement. Omega, 18(4),399-406.
  12. Foster, S.T. (Jr.) & Franz, C.R. (1999). User involvement during information systems development: A comparison of analyst and user perceptions of system acceptance. Journal of Engineering and Tech- nology Management, 16, 329-348.
  13. Franz, C.R. & Robey, D. (1986). Organisational context, user involvement, and the usefulness of information systems. Decision Sciences, 17 (3), 329-356.
  14. Fraternali, P. (1999). Tools and approaches for developing data-intensive web applications: a survey. ACM Computing Surveys, 31 (3), 227-263.
  15. Garceau, L., Jancura, E., & Kneiss, J. (1993). Object oriented analysis and design: A new approach to systems development. Journal of Systems Management, 44, 25-33.
  16. Hunton, J.E. & Beeler, J.D. (1997, December). Effects of user participation in systems development: A longitudinal experiment. MIS Quarterly, pp. 359-383.
  17. Ives, B. & Olsen, M.H. (1984). User involvement and MIS research: A review of research, Management Science, 30 (5), 586-603.
  18. Land, F. & Hirschheim, R. (1983). Participative systems design: Rationale, tools and techniques. Journal of Applied Systems Analysis, 10, 91-107.
  19. Loiacono, E.T., Watson, R.T. & Goodhue, D.L. (n.d.). WebQual TM: A measure of web site quality. Unpub- lished manuscript.
  20. Mirani, R. & Lederer, A.L. (1998). An instrument for assessing the organizational benefits of IS projects. Decision Sciences, 29 (4), 803-838.
  21. McKeen, J.D. & Guimarares, T. (1997). Successful strategies for user participation in systems develop- ment. Journal of Management Information systems, 14 (2), 133-150.
  22. McKeen, J.D., Guimaraes T., & Wetherbe, J.C. (1994, December). The relationship between user participation and user satisfaction: An investigation of four contingency factors. MIS Quarterly, pp. 427-451.
  23. Olson, M.H. & Ives, B. (1980). Measuring user involvement in information systems development. Proceedings of the International Conference on Information Systems, Philadelphia, PA.
  24. Porter, M.E. (2001, March). Strategy and the Internet. Harvard Business Review, pp. 63-78.
  25. Powers, R.F. & Dickson, G.W. (1973). MIS project management: myths, opinions and reality. California Management Review, 15 (3), 147-156.
  26. Schwarz, M. (2001, Feb-March). The care and keeping of online customers. Information Age, pp. 61-62. Silverman, D. (2000). Doing qualitative research. A practical handbook. London: Sage Publications.
  27. Tait, P. & Vessey, I. (1988). The effect of user involvement on system success. MIS Quarterly, 12 (1), 90-107.
  28. Terry. J.E. & Standing, C. (2001). User involvement in E-Commerce systems development. Proceedings of the Twelfth Australasian Conference on Information Systems, Coffs Harbour, pp. 671-678.
  29. Yin, R. (1994). Case study research; design and methods (2nd ed.). Sage. Yourdon, E. (2000, August 21). Success in e-projects. Computerworld.
... Less


WordPress Lightbox Plugin